Director of Privacy and Breach Services |
| September 13, 2012 - July 29, 2013 |
| Location: | Portland, OR |
| Salary Range: | Competitive |
| Exempt/Non-Exempt: | Exempt |
| Benefits: | Please refer to the Benefits tab of our Application Website |
| Employment Type: | Full Time |
| Department: | Data Breach Response |
| Description: | The Director will be responsible for the development of a growing service delivery function which currently encompasses risk assessment, forensic and data breach response services. This role will require an individual that not only can provide structure and vision as this business unit grows, but will also be involved with and responsible for the execution of day to day projects.
Over the next four years ID Experts intends to significantly grow revenues in pre-breach solutions. The Director of Privacy and Breach Services will be responsible for developing new client relationships to ID Experts, being a key part of the sales team that will secure new projects, and also build the skills of the service delivery team to look for new business opportunities during engagements.
As part of this role, the Director will work in tandem with his/her project managers to assign professional services employees to specific client engagement projects with the goal of effectively balancing resource utilization needs with planning targets, skills allocation, actual utilizations, and staffing needs. Works with management to identify delivery partner resource needs to ensure resource availability. Responsible for adherence to operational policies and pricing of proposals while supporting the sales process. Leads team of consulting services professionals as well as our external network of outsourced consultants and partners in providing delivery of high quality services to our customers in a timely manner. This role will look for new business opportunities during engagements with current clients as well as assist the account management team in understanding client satisfaction with the ID Experts team involved in their project.
Initially, the Director will be asked to identify opportunities where his/her own domain relevant skills could be utilized in the delivery of a project, thus beginning the process of bringing some of the delivery in house. |
| Duties: | The primary responsibility for this role will be the delivery of solutions as defined in a statement of work with a focus on revenue growth, client satisfaction and positive outcomes. Assist consultants in staffing new and existing client engagements. Manage Data Breach Response Team. Develop and maintain mechanisms for resource management. Interact with members of the consulting team and sales department to manage customer expectations, develop schedules, and manage consultants assigned to the resulting engagements to ensure successful delivery. Be the external face of our Privacy and Breach Service business.
Ensure that all legal and fiscal policies such as time conformance, engagement length and client invoicing are honoured. Where needed be the primary lead for client engagements and perform risk assessments, audits or be a part of a breach response project.
Additional Duties:
� Develop a roadmap for service functions, delivery mechanisms and procedures that will allow the business unit to scale for future growth
� Participate in marketing efforts, including social networking functions such as blogging, etc
� Participate in regional and national conferences/events, both as an attendee and speaker as required
� Travel to client locations for engagement meetings
� Resolve resource conflicts between project managers
� Actively track resource launch dates from project coordinators/managers
� Forecast consultant/team vacation requirements
� Maintain consultant resumes
� Maintain project files
� Review invoices prior to client delivery
� Manage and oversee the work performed by employees
� Give direction, coaching and corrections as necessary
� Hire, train, evaluate employee performance and recommend or initiate promotion, transfer, and disciplinary action for staff
� Where appropriate, using his/her own knowledge, skills and experience, personally deliver services associated with a client engagement
� Manage consultant �bench time�
� Contact partner organizations for assistance with complex engagements
� Manage client relationships and report project progress
� Flexible working hours, at times requiring evening, weekend, or distance work.
� Work with staff to manage the cost structure of external vendors Participate as required in sales calls as an expert resource and assist the sales team in closing business |
| Qualifications: | Required Skills:
� Excellent verbal and written communication skills and ability to deal with sensitive, confidential, and urgent issues.
� Proven organizational skills including the ability to manage a wide-array of projects simultaneously
� Capable of independent and creative problem solving
� Strong work ethic
� Highly proficient computer skills to include Word, Excel and Outlook
� Effectiveness at building collaborative relationships and working effectively with internal departments, clients, vendors, management, and peers
� Project costing / estimating
� Excellent communication skillsAbility to close new business in concert with sales team
� Knowledge and experience in one or more domain relevant to ID Experts Breach Services Offerings
Required Experience and/or Education
� 5 � 7 years experience in resource management with a preference for service based businesses
� 10+ years consulting experience
� Direct client engagement experience
� Demonstrated ability to develop new business opportunities from early stage to close
� BA/BS College Degree, with an advance degree or MBA preferred
� Prior experience in a professional services delivery function
� Certification through IAPP (CIPP) and HCCA (CHPC)
� CISSIP certification preferred, but not required
� Demonstrated understanding of state and federal law for data breach and privacy matters preferred
� Familiarity with risk assessment principles and frameworks (HIPAA, NIST, ISO, COBIT) preferred |
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